My father's formal education ended after the fourth grade,
yet he had plenty of smarts. He was fluent in two languages, was capable of running a small business well, served his community in many ways, and presided over a
successful family (men were in fact the authority figures in most American families
in his day).
Dad didn't spout a whole lot of advice about how other
people, including his children, should live their lives. I've only carried a
handful of his thoughts on my journey. One guideline goes like this, "In
any business deal, make sure you hold the money if you can."
That wisdom about putting yourself in the power position has
worked for me for a long time. This morning, it came to mind once again.
A computer message advised that the local electric company
was about to make its routine monthly charge to my credit card---for $631. My
typical bill in winter months is $80 to $90. Yikes! I was on the phone in a
hurry. The message said the charge would be made in two days.
Some 15 minutes on hold while various irrelevant recorded messages
played gave me time to calm down and assess the situation. Because I had agreed
to an automatic credit charge, the company in effect would be holding my money
until the situation was resolved. By automating a monthly task to avoid paying
a bill with an envelope and postage stamp and to collect a one percent
cash-back bonus, I had put the wrong party in control.
When I finally got through to a service rep, I was assured
that someone would be out today to reread my meter. "Then what?" I
asked.
"The charge to your account probably will be adjusted
in about a week."
I asked the rep to cancel my automatic payment authorization
and have the corrected bill mailed to me. She reluctantly agreed.
Now I'm in the power position. It will be a cold day in you
know where before that company gets a $631 payment from me. Dad would be proud.
