At first we thought the machines might be a tricky way for management to replace waiters and waitresses. But no, they don't allow you to order your main course, just add-ons. And at Applebee's, the server arrives at your table to slide your credit or gift card at bill paying time.
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| That automatic bill printer may deliver unwelcome surprises |
We've learned that the little machines actually are kin to the infamous "one-armed bandits" familiar to casino patrons who enter with high hopes and leave with lighter pocketbooks. Our first hint was when we accepted the invitation to play a computer game on the device. It was fun, but our bill came with a surprise $1.99 charge included for the game. We don't do the games anymore.
We usually tip 15 percent at restaurants, and go to 20 for extra-good service. When an image of your bill pops up at Applebee's as your server stands at your table, it automatically shows a 20 percent tip. The server then points to the total and advises you may push buttons to increase or decrease the amount. It's hard to imagine a customer mean enough to go for a decrease with the server watching you make the adjustment. Although tempted once, I've been unable to bring myself to retreat to my 15 percent comfort level.
The advent of robotic service at some of our favorite places so far has been only slightly annoying. We must remember that progress has its price. Let's hope this is not the start of bigger cost increases as technology advances.
