We're not very high-tech folks, so when computer glitches or complex updates baffle us it's nice to be able to let experts deal with the problems. We buy a Geek Squad service package for that purpose, and it has served us well.
The Geek Squad has an outpost about 20 miles from our home in a Best Buy store. We journeyed there yesterday with a desk-top puter that had developed several small, but irritating, problems. We also wanted professional installation of a new program similar to one that had been difficult to get running properly in the past.
|Help available electronically only.|
The resident geek eyeballed us, the tower I had carried in, and a brief want list we handed to him. "Sorry," he said, "our system is down and we can't log in any work. Looks like you have a virus, for one thing. You can call our 800 number and someone will talk you through fixing that."
"But we come here for service because we don't like doing walk-through fixes on the phone. Can't we just leave it here as usual?"
"You can't leave it, we can't sign in any new work until our system is up."
Amazed, I asked if I was failing to understand something. The geek assured me I was not.
Apparently geeks are now so high-tech they are unable to write on a piece of (oh, horrors) paper, the name of a customer, the date puter hardware was left for service, and what was needed. In our case, we even provided the piece of paper with the "what's needed" part already written. A duplicating machine nearby was working perfectly, so an old-fashioned writer would have been able to hand a copy of a note to us in a matter of seconds.
I've noticed some young clerks have great difficulty doing basic arithmetic when no machine is available to make calculations for them. But this was my first encounter with an apparently fully functional adult who couldn't or wouldn't create a simple hand-written note. How ridiculous is our supposedly sophisticated cyber world becoming?